RETURNS & REFUNDS POLICY
Effective Date: 1st August 2026
Mumbai Ladu Samrat takes utmost care to ensure that all products are prepared, packed, and delivered in the best possible condition.
Due to the hygienic and perishable nature of our food products, returns or exchanges are generally not accepted once the products have been delivered.
RETURNS AND EXCHANGES
We do not accept returns or exchanges for products after delivery due to food safety, hygiene, and the perishable nature of our products.
However, refunds or replacements may be considered in the following situations:
Wrong Product Delivered
If you receive a product different from the one you ordered, please contact us within 24 hours of delivery.
Product Damaged During Transit
If the product or package is damaged during transportation, please contact us within 24 hours of delivery and provide photographs of the package and product for verification.
Product Received in an Unusable Condition
If a product is received in an unusable condition, we may consider a refund or replacement, subject to verification by our team.
To help us resolve the issue quickly, customers may be required to provide:
Order Number
Photographs of the package
Photographs of the product
A brief description of the issue
Our team will review the information provided and determine the appropriate resolution.
FAILED DELIVERIES
An order may be considered a failed delivery if it cannot be delivered due to:
Incorrect or incomplete delivery address
Customer being unavailable after repeated delivery attempts
Refusal to accept the order
In such cases, additional shipping or re-dispatch charges may apply if the customer requests the order to be shipped again.
Mumbai Ladu Samrat shall not be responsible for product deterioration resulting from unsuccessful delivery attempts, delayed acceptance, incorrect delivery information, or improper storage after delivery.
REFUND PROCESSING
Where a refund is approved, the refund will generally be processed through the original payment method, subject to the applicable payment gateway and banking timelines.
The time taken for the refunded amount to reflect in the customer's account may vary depending on the payment provider or bank.
FORCE MAJEURE
Mumbai Ladu Samrat shall not be liable for delays, cancellations, or inability to fulfil an order caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, government restrictions, strikes, transportation disruptions, extreme weather conditions, public emergencies, or other unforeseen events beyond our reasonable control.
CONTACT US
For any questions or concerns regarding returns, refunds, replacements, or failed deliveries, please contact us:
Mumbai Ladu Samrat
Address:
Shop No. 1, Habib Terrace, Dr. B. A. Road, Lalbaug, Mumbai – 400012, Maharashtra, India
Phone: +91 93247 10127
Email: mumbailadoo.1@gmail.com